Terms & Conditions

Effective Date: July 2025   |   Last Updated: October 2025

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the website www.sarnitinfotech.com and any products, services, or solutions provided by SarNit Infotech Pvt. Ltd. (“SarNit,” “we,” “our,” “us”). By accessing the website, contacting us, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please refrain from using our website or services.

2. Definitions

“Client,” “you,” or “your” refers to any individual or entity that accesses our website, requests a quote, or enters into a proposal, purchase order, or master service agreement with SarNit. “Services” include, without limitation, software development, web/app design and development, UI/UX, hosting configuration, integrations, SEO/marketing support, documentation, maintenance, and related consulting. “Deliverables” means any code, designs, documentation, reports, visuals, or other outputs produced by SarNit under an engagement.

3. Scope of Website Use

The website and its contents are provided for general information, portfolio demonstration, and lawful business communication. You must not misuse the website, attempt unauthorized access, introduce malware, or perform any activity that may harm the website’s availability, security, or integrity. We may update, suspend, or discontinue any feature without notice.

4. Proposals, Orders & Engagements

Project engagements typically begin with a written proposal or quotation describing scope, timelines, assumptions, commercial terms, and payment schedule. Proposals are valid for the period stated therein (or 15 days if unspecified). An engagement is formed when you accept our proposal in writing (including email) or issue a purchase order, or when you make the initial payment as specified. Any work beyond the agreed scope will require a change request and may affect timelines and pricing.

5. Pricing, Taxes & Paymentss

Unless expressly stated otherwise, all prices are in Indian Rupees (INR) and exclusive of applicable taxes, duties, and levies. Government taxes (e.g., GST) shall be charged additionally as per law. Payment terms are as stated in the proposal (e.g., advance, milestone, or monthly). Late payments may attract interest at 1.5% per month (or the maximum lawful rate, if lower) from the due date until actual payment. You are responsible for bank charges and withholding taxes, if any, and must provide proof of deduction for TDS adjustments.

6. Change Requests & Out-of-Scope Work

Requests to modify features, add modules, integrate new third-party tools, or alter timelines after acceptance will be treated as change requests. We will provide an impact analysis with revised estimates and delivery. Work will commence only after written approval and, where applicable, receipt of the additional fee.

7. Client Responsibilities

You agree to provide accurate requirements, timely feedback, access to necessary systems, sample data, brand assets, legal policies (e.g., refund, shipping), and approvals. Delays in inputs, content, or decision-making may extend timelines and may incur idle-time charges if specified in the proposal. You warrant that any materials, data, or instructions you provide do not infringe third-party rights and comply with applicable laws.

8. Intellectual Property

Unless otherwise agreed in writing, SarNit owns all background IP (pre-existing frameworks, libraries, templates, scripts, methods, and know-how). Upon full and final payment, we grant you a non-exclusive, perpetual license to use the project-specific Deliverables for your internal business purposes or as stated in the proposal. Open-source components are governed by their respective licenses, and you agree to comply with them. SarNit may reuse generic, non-confidential learnings and utilities developed during your project.

9. Third-Party Services & Open-Source

Projects may rely on third-party services, APIs, SDKs, plugins, payment gateways, analytics, or hosting providers. You acknowledge that such services are provided by independent parties and may have separate fees, SLAs, and policies beyond our control. We are not liable for outages, defects, or changes introduced by third parties. Where we deploy or recommend open-source software, its use is subject to the respective license and community support norms.

10. Confidentiality & Data Protection

Each party agrees to keep confidential the other party’s non-public information obtained in the course of the engagement and to use it solely for performing or receiving the Services. We handle personal data in accordance with our Privacy Policy and applicable laws. You must not share unauthorized personal data with us; where you do, you represent that you have obtained all necessary consents and provided required notices.

11. Acceptable Use (Services)

You must not use our Deliverables or infrastructure to transmit spam, malware, illegal content, or to infringe intellectual property. You must comply with applicable data protection, export control, and sector-specific regulations. If we reasonably suspect abuse or unlawful activity, we may suspend services with prompt notice and work with you to remediate.

12. Delivery, Testing & Acceptance

Indicative timelines are provided in proposals and assume timely inputs and approvals from your side. On delivery of a milestone or the final build, you will have a defined acceptance period (typically 10–15 days) to test and report defects that materially deviate from the agreed scope. We will address verified defects during the acceptance period. If no feedback is received within the acceptance period, the Deliverables will be deemed accepted.

13. Maintenance, Support & SLAs

Post-go-live maintenance or AMC (Annual Maintenance Contract) is separate unless included in the proposal. Support coverage, response/resolution targets, and service windows are defined in the support plan. We cannot guarantee 100% uptime and are not responsible for outages caused by hosting providers, domain/DNS issues, third-party services, or force majeure events.

14. Warranties & Disclaimers

We warrant that we will provide the Services with reasonable skill and care consistent with industry standards. Except as expressly stated, the website, Services, and Deliverables are provided “as is” and “as available.” We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law. We do not warrant that the website or Deliverables will be error-free, uninterrupted, or immune to vulnerabilities.

15. Limitation of Liability

To the maximum extent permitted by law, SarNit shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, revenues, data, goodwill, or business interruption), even if advised of the possibility. Our total aggregate liability arising out of or related to the website, Services, or these Terms shall not exceed the total fees actually paid by you to SarNit for the specific engagement that gave rise to the claim in the preceding three (3) months, or INR 1,00,000, whichever is lower. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

16. Indemnity

You agree to indemnify and hold harmless SarNit, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your misuse of the website, Services, or Deliverables; (b) content, data, or materials you provide; (c) violation of laws or third-party rights; or (d) breach of these Terms.

17. Cancellation, Suspension & Termination

Either party may terminate an engagement for material breach if the breach is not cured within 15 days of written notice. You may cancel a project at any time by written notice; in such case, you shall pay for all work completed up to the effective date of cancellation, including non-recoverable third-party costs. We may suspend or terminate Services for non-payment, suspected abuse, or legal/regulatory reasons. On termination, your right to use any unpaid Deliverables ceases, and we may retain work products until outstanding dues are cleared.

18. Refunds

Unless otherwise specified in a signed agreement, fees are non-refundable once Services have commenced, except where we are unable to deliver the agreed scope due solely to our fault and you choose to discontinue. Any discretionary refunds will exclude third-party fees and actual costs incurred.

19. Non-Solicitation

During the engagement and for six (6) months thereafter, neither party shall solicit for employment any employee or contractor of the other directly involved in the Services, without prior written consent. This does not restrict general recruitment through public advertisements or job portals.

20. Force Majeure

Neither party will be liable for delay or failure to perform due to causes beyond reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, civil unrest, labor disputes, governmental actions, power or internet outages, or third-party service disruptions. Obligations will be suspended for the duration of the force majeure event.

21. Compliance & Sectoral Requirements

If the project falls under regulated domains (e.g., fintech, healthcare, edtech with minors), you are responsible for providing domain-specific compliance requirements, policies, and legal texts (e.g., KYC, HIPAA-like safeguards, RBI guidelines) and for ensuring that your business processes comply with applicable laws. We can implement controls reasonably described in the scope but do not provide legal advice.

22. Communications & Notices

Official notices should be sent to the emails listed below or to any updated addresses we share. Day-to-day project communication may occur via email, ticketing tools, or approved messaging. Notices are deemed received when sent by email with no bounce, or on the next business day if sent after 6:00 PM IST.

General: info@sarnitinfotech.com

Support: support@sarnitinfotech.com

Contact: contact@sarnitinfotech.com

Privacy/Data: privacy@sarnitinfotech.com

23. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved through good-faith negotiations. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually. The seat and venue of arbitration shall be Gorakhpur, Uttar Pradesh. Subject to arbitration, courts at Gorakhpur, U.P. shall have exclusive jurisdiction. The language of proceedings shall be English.

24. Changes to These Terms

We may revise these Terms at any time to reflect changes in our Services, legal requirements, or business practices. Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website or Services after updates constitutes acceptance of the revised Terms.

25. Contact & Grievance Redressal